Last Updated: 6th June 2024
Welcome to Earnest Immigration! As a dedicated immigration service provider, we ensure that our clients receive timely and efficient delivery of services. This policy outlines how we manage the delivery of our services to you.
1. Digital Delivery of Services
- Document Handling: All immigration-related documents prepared or received during your case handling will be delivered electronically via email or through a secure client portal. We ensure that all documents are sent in PDF format unless otherwise requested.
- Service Timeline: Specific timelines for the delivery of services will be communicated to you at the commencement of the service agreement. Timelines may vary based on the complexity of your case and the responsiveness of third-party entities like government offices.
2. Virtual Consultations
- Scheduling: Consultations are provided via video conferencing or telephone. Links to virtual meetings will be sent in advance to the email address provided by you.
- Rescheduling: If you need to reschedule a consultation, please contact us at least 24 hours in advance to avoid any potential delays in your service delivery.
3. Modifications to Service Delivery
- Changes to the agreed service delivery method will be communicated and confirmed via email or direct communication.
4. Client Responsibilities
- To ensure timely delivery of our services, clients are responsible for providing all necessary documents and information promptly as requested.
- Clients must maintain active contact information and notify us of any changes in their contact details.
5. Security and Confidentiality
- We prioritize the security and confidentiality of your information. Our digital delivery methods are secured with industry-standard encryption.
6. Feedback
- We welcome your feedback on our service delivery. Please let us know how we can improve by contacting [Customer Service Email/Phone].
7. Updates to This Policy
- Earnest Immigration reserves the right to modify this delivery policy. All updates will be posted on our website and effective immediately upon posting.
Thank you for choosing Earnest Immigration for your immigration needs. We are committed to providing you with exceptional service in a timely and professional manner.
